Order Modifications or Cancellation
You cannot modify or cancel your order on your end. After your order has been placed, you have 5 hours to contact us and request order modifications (such as a size/color change) or cancellation.
After 24 hours, your order will have been put into production and can no longer be modified, except for your shipping address.
We can still correct/modify your shipping address before we finish printing the product and ship it out (this process takes an average of 3 – 5 business days). Therefore, please contact us as soon as possible.
We guarantee to issue you a full refund or a reshipment (free replacement) in the following situations:
- the design was poorly printed;
- you received a different size from what you ordered;
- you received a different product from what you ordered;
- products missing or damaged.
Please contact us with your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item.
We do not offer exchanges/returns for size problems unless it is our fault of sending the wrong sized items. For other reasons like sewing or printing problems, we will take care of them all for you.
Please do not send your purchase back to us unless we authorize you to do so.
HOW TO RETURN/EXCHANGE GUIDE
Step 1: Email: [email protected] your order # and your problems and we will send you the return label/address.
(Because we have a network of Factories and Warehouses in Asia, Australia, and North America)
Step 2: Please ship the items back to us. When the items arrive we will send the new items back to you.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one but the request can be fulfilled if the reasons are as listed:
If you do not receive the product within the guaranteed time (45 days not including 3 – 5 business day processing) you can request a refund or a reshipment (a full replacement). If you receive the wrong item, you can request a refund or a reshipment (a full replacement).
You cannot ask for a refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home for delivery, not picking up the packages as requested)
- Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not cleared by your country customs, delayed by a natural disaster, showed “delivery” in the tracking system, shipped in your mailbox but was lost)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
(Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
LATE or MISSING REFUNDS (If Applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.